TREX IPTV Refund Policy
We stand behind our service with a transparent, customer-first refund guarantee. Your satisfaction is our priority.
Full Transparency
No hidden conditions. Our refund terms are clearly stated before you subscribe.
Quick Processing
Approved refunds are processed within 24 hours back to your original payment method.
No Questions Asked
Eligible refunds within the guarantee window require no lengthy explanations.
Support First
Our team attempts to resolve all issues before processing any refund request.
Refund Eligibility
We honor refund requests that meet the following criteria. Our goal is to be fair to every subscriber.
Within 7 Days of Purchase
All new subscriptions are eligible for a full refund if requested within 7 calendar days of the original purchase date.
Service Not Activated
If your subscription was never activated or credentials were never delivered, you qualify for a full refund regardless of timeframe.
Technical Issues Unresolved
If our support team cannot resolve a verified technical issue within 48 hours, you may request a prorated refund.
Duplicate Purchase
Accidentally purchased twice? We automatically refund duplicate transactions within 24 hours of detection.
After 7-Day Window (Activated)
Refunds are generally not available for activated subscriptions beyond the 7-day guarantee period, except for unresolved technical issues.
Abuse or Violation of Terms
Accounts terminated due to abuse, sharing, or violation of our Terms of Service are not eligible for any refund.
Refund Amount by Timeline
The refund amount depends on when you request it and your subscription usage. Here's the breakdown:
| Request Timing | Subscription Status | Refund Amount | Type |
|---|---|---|---|
| Within 24 hours | Not activated | 100% of purchase price | Full |
| Within 7 days | Activated, no major usage | 100% of purchase price | Full |
| Within 7 days | Activated, heavy usage | 70% of purchase price | Partial |
| 8 - 30 days | Unresolved technical issue | Prorated remaining days | Partial |
| After 30 days | Any activated subscription | Not eligible | None |
How to Request a Refund
We've made the refund process simple and straightforward. Follow these steps:
Contact Support
Reach out via WhatsApp at +1 (618) 298-6132 or email support@trexiptv8k.com with your order details.
Provide Details
Share your order ID, purchase date, and reason for the refund request. Our team reviews within 12 hours.
Issue Resolution
Our team will first attempt to resolve any technical issue. If unresolved, we proceed with the refund.
Refund Issued
Approved refunds are processed to your original payment method within 24 hours. You'll receive confirmation.
What's Not Covered
The following scenarios are not eligible for refunds. Please review before subscribing.
Change of Mind After 7 Days
Refunds based on simply changing your mind are only accepted within the initial 7-day guarantee window.
Device Incompatibility
We support all major devices. Refunds are not provided for device issues if your device is on our supported list.
Internet Connectivity Issues
Refunds are not provided for buffering or quality issues caused by insufficient internet speed on your end.
Account Sharing
Subscriptions found being shared beyond the allowed simultaneous connections void refund eligibility.
Third-Party App Issues
Problems caused by third-party IPTV player apps (not our recommended apps) are not grounds for refund.
Regional Content Availability
Content availability varies by region due to licensing. This does not qualify for a refund.
Frequently Asked Questions
Once approved, refunds are processed within 24 hours. Depending on your payment method and bank, it may take 3-7 business days for the funds to appear in your account. Credit card refunds typically take 5-7 business days, while PayPal and crypto refunds are usually instant.
Yes! If you're within the 7-day window and haven't consumed a large amount of bandwidth (over 20 hours of viewing), you're eligible for a full refund. Minimal usage within the guarantee period does not affect your eligibility.
We process refunds to the original payment method used during purchase. This includes credit/debit cards, PayPal, and cryptocurrency. For crypto payments, refunds are issued in the equivalent USD value at the time of refund processing.
Partial refunds for long-term plans are only available if you have an unresolved technical issue verified by our support team. For standard change-of-mind requests, only the initial 7-day guarantee window applies regardless of plan length.
Reseller credit packs follow the same 7-day refund policy. However, if any credits have been used to create customer subscriptions, a prorated refund of unused credits will be issued instead of a full refund.
Simply contact our support team on WhatsApp at +1 (618) 298-6132 with your order ID. We'll provide real-time updates on your refund status. You can also email support@trexiptv8k.com for written confirmation.
Questions About Your Refund?
Our support team is available 24/7 to help with any refund inquiries. Reach out anytime.
Chat on WhatsAppResponse time: under 5 minutes