TREX IPTV Privacy Policy
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Our Privacy Commitments
How we approach your privacy at TREX IPTV 8K
Data Minimization
We only collect the information necessary to provide our IPTV service. No unnecessary data is ever requested or stored.
No Third-Party Sales
We never sell, rent, or trade your personal information to any third parties for marketing or any other purposes.
Encryption & Security
All data is protected using industry-standard SSL/TLS encryption both in transit and at rest on our secure servers.
Global Compliance
We comply with GDPR, CCPA, and other applicable privacy regulations worldwide to protect your rights.
Information We Collect
We collect different types of information to provide and improve our IPTV service. Here is a complete breakdown of what we collect and why:
| Data Type | Purpose | Type |
|---|---|---|
| Email Address | Account creation, subscription management, password recovery, service updates | Required |
| Full Name | Account identification and billing purposes | Required |
| Payment Information | Processing subscription payments (stored securely by our payment processor, not on our servers) | Required |
| IP Address | Service delivery, fraud prevention, and troubleshooting streaming issues | Automatic |
| Device MAC Address | Activating MAG boxes and compatible devices on our platform | Optional |
| Device Type | Technical support and optimizing streaming quality for your device | Automatic |
| Usage Statistics | Improving channel lineup, server performance, and content recommendations | Automatic |
| WhatsApp Number | Customer support communication only if you choose to contact us via WhatsApp | Optional |
Payment Data Security
We do not store your credit card or payment details on our servers. All payment processing is handled by secure, PCI-DSS compliant third-party processors (Stripe, PayPal). We only receive confirmation of payment, not your card numbers.
How We Use Your Information
Your data is used exclusively for the following purposes related to delivering and improving our IPTV service:
- Service Delivery: To create and manage your account, activate your subscription, and deliver IPTV content to your devices.
- Customer Support: To respond to your inquiries, troubleshoot technical issues, and provide setup assistance via WhatsApp or email.
- Billing: To process subscription payments, send invoices, and handle renewals or cancellations.
- Fraud Prevention: To detect and prevent unauthorized access, account sharing abuse, and payment fraud.
- Service Improvement: To analyze server performance, optimize streaming quality, and improve our channel lineup based on anonymous usage patterns.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes when required.
What We Do NOT Do
We do not use your data for targeted advertising. We do not build personal profiles for marketing purposes. We do not share your viewing history with any third parties. We do not monitor what channels you watch individually.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide essential functionality.
You can manage your cookie preferences through your browser settings. Essential cookies are always active as they are necessary for the website to operate properly.
Data Sharing & Third Parties
We limit data sharing to only what is necessary. Your personal information is shared only with the following trusted service providers:
- Payment Processors: Stripe and PayPal to handle subscription payments securely. They receive only the transaction data needed to process payment.
- Hosting Providers: Our web hosting and server infrastructure providers who maintain the physical and digital infrastructure. They are bound by strict data protection agreements.
- WhatsApp Business: Only the messages and phone number you voluntarily share when contacting us for support via WhatsApp.
- Legal Authorities: Only when required by law, court order, or to protect our legal rights and the safety of our users.
No Data Brokers or Advertisers
We do not share, sell, or rent your personal information to data brokers, advertising networks, analytics companies, or any other third parties for their own commercial purposes.
Data Retention & Deletion
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:
- Active Accounts: Your account data is retained for the duration of your active subscription plus 30 days for billing and support purposes.
- Cancelled Accounts: After cancellation, personal data is retained for 90 days to handle any billing disputes or refund requests, then securely deleted.
- Payment Records: Anonymized transaction records are retained for 7 years as required by tax and financial regulations.
- Support Conversations: WhatsApp and email support history is retained for 12 months to assist with recurring issues.
- Server Logs: Anonymized server logs are retained for 30 days for troubleshooting and security purposes, then automatically purged.
Account Deletion
You can request complete deletion of your account and all associated personal data at any time by contacting us via WhatsApp or email. We will process your request within 72 hours and confirm once completed.
Data Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
SSL/TLS Encryption
All data transmitted between your browser and our servers is protected with 256-bit SSL/TLS encryption, the same standard used by banks.
Secure Servers
Our servers are hosted in enterprise-grade data centers with physical security, firewalls, intrusion detection, and regular security audits.
Password Protection
All account passwords are hashed using bcrypt. We never store plain-text passwords and cannot see or recover your password.
Access Controls
Employee access to customer data is strictly limited and logged. Only authorized support staff can access data needed to assist you.
Regular Backups
Data is backed up regularly to ensure service continuity. Backup files are encrypted and stored in secure, geographically separated locations.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data. We honor these rights regardless of your location:
Right to Access
You can request a copy of all personal data we hold about you at any time.
Right to Correction
You can request that we correct any inaccurate or incomplete information about you.
Right to Deletion
You can request the complete deletion of your account and all associated personal data.
Right to Portability
You can request your data in a structured, machine-readable format to transfer to another service.
Right to Object
You can object to certain types of data processing, such as analytics collection.
Right to Withdraw Consent
You can withdraw any previously given consent for data processing at any time.
To exercise any of these rights, simply contact us via WhatsApp at +1 (618) 298-6132 or email support@trexiptv8k.com. We will respond to all requests within 72 hours.
Children's Privacy
TREX IPTV 8K does not knowingly collect personal information from children under the age of 18. Our service is not directed at children, and we do not allow account creation by individuals under 18 years of age.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will take steps to delete such information and terminate the associated account.
Parental Controls
Our IPTV service includes parental control features that allow account holders to restrict access to age-inappropriate content. These settings can be enabled in your account dashboard.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or service offerings. When we make significant changes, we will:
- Post the updated policy on this page with a new "Last Updated" date
- Send a notification email to all active subscribers if the changes materially affect how we use your data
- Display a prominent notice on our website for 30 days following significant changes
Continued use of our service after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
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